Refund policy

Refund Policy

At Boobcube, we are committed to providing quality products and customer satisfaction. If you're not fully satisfied with your purchase, we are here to assist you. Below is our standard refund policy, in line with Australian Consumer Law.

1. Eligibility for Refunds

1.1 Change of Mind

If you change your mind about a product, you may be eligible for a refund or exchange, provided the following conditions are met:

  • The item is in its original, unused condition.
  • The item is returned with all original packaging, tags, and accessories.
  • The product has not been damaged in any way.
  • You return the item within 30 days of purchase.

Please note that we do not offer refunds for products that have been used or opened (unless required under Australian Consumer Law).

1.2 Faulty or Damaged Goods

If the product is faulty or has been damaged during delivery, we will gladly offer a refund, replacement, or exchange. In such cases, please contact us within 7 days of receiving the item.

2. Warranty and Guarantees

All products sold by Boobcube come with a warranty against manufacturing defects, as required under Australian Consumer Law. The length of the warranty may vary depending on the product.

2.1 Warranty Claims

If you believe your product is faulty, please contact our customer service team at info@boobcube.com.au with the following information:

  • Your order number.
  • A detailed description of the issue with the product.
  • Photos or videos to support the claim (if applicable).

We will assess the issue and offer you a remedy, which may include a refund, replacement, or repair depending on the nature of the fault.

2.2 Warranty Exclusions

Our warranty does not cover:

  • Damage caused by misuse, accidents, or improper care.
  • Wear and tear from normal use.
  • Damage from unauthorized repairs or alterations.

3. How to Request a Refund or Exchange

3.1 Change of Mind

To return an item for a change of mind:

  1. Contact us at info@boobcube.com.au within 30 days of purchase.
  2. Provide your order number and reason for the return.
  3. Ensure the product is unused, in its original packaging, and with all tags and accessories.

3.2 Faulty or Damaged Items

For faulty or damaged items, please contact us within 7 days of receipt with:

  1. Your order number.
  2. A description of the fault or damage.
  3. Supporting evidence such as photos or videos.

4. Refund Processing

Refunds will be processed after we have received and inspected the returned item. Once approved, refunds will be issued to the original payment method within 7 business days.

If you are entitled to a refund under Australian Consumer Law, we will cover the cost of return shipping.

5. Non-Refundable Items

The following items cannot be refunded:

  • Gift cards, digital downloads, and promotional items.
  • Items that have been used, opened, or damaged (unless faulty).
  • Perishable items (e.g., food, flowers).

6. Return Shipping Costs

If you are returning a product due to a change of mind, you will be responsible for the return shipping costs, unless the product is faulty or damaged.

7. Consumer Rights

Our refund policy is in addition to your rights under the Australian Consumer Law. If you are entitled to a remedy under Australian Consumer Law (such as a refund, replacement, or repair), these rights will not be affected by our policy.